Customer Service


We will make every effort to fulfill orders in 1-2 business days. Our web store is accurate for items on hand. We invite you to inquire at if the size you are looking for is not in stock.


Enjoy FREE standard shipping on orders of $150 or more. Shipping rates on orders under $150 are calculated at checkout. If you have specific questions about shipping, please contact us at

Return Policy

We want you to be fully satisfied with your purchase, and we understand that sometimes a return is necessary. We will gladly accept returns for store credit, exchange, or refund within 30 days of delivery for online purchases.

Items must be returned unworn, unwashed, undamaged, unused, and with original tags attached. All sale items are final sale. 

 Return Request Shipping Fee Return Window
Exchange Free 30 Days
Store Credit Free 30 Days
Refund Cost of Return Label 30 Days 
    How to make a Return or Exchange

    Visit our returns page and follow the easy steps below to make your return.

    1. Enter your order number and email address on our returns page
    2. Check your email to print the return label
    3. Prepare your package and attach the return label

    For exchanges, please include a note specifying the item/size for which you’d like to exchange. Please note we often produce in small, limited runs, but we’ll do our best to meet your request.

    All sale items are final sale.

    Our return address:
    Attention: Returns
    543 57th Street
    Des Moines, IA 50312

    Velorosa will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase. We will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48 hours.