Customer Service

Orders

We will make every effort to fulfill orders in 1-2 business days. Our web store is accurate for items on hand. We invite you to inquire at info@velorosacycling.com if the size you are looking for is not in stock.

Shipping

Shipping on orders under $150 is calculated at checkout.
Free shipping on orders of $150 or more.
If you have specific questions about shipping, please contact us at info@velorosacycling.com

Return & Exchange Policy

We want you to be fully satisfied with your purchase, and we understand that sometimes a return is necessary. We will gladly accept returns within 14 days of delivery or exchanges within 30 days of delivery for online purchases. 

Items must be returned unworn, unwashed, undamaged, unused, and with original tags attached. All sale items are final sale.

How to Make a Return or Exchange

Please email us at info@velorosacycling.com prior to sending your items back to request authorization of your return/exchange and to confirm that your desired item and size for exchange are in stock. Once confirmed, we will email you a prepaid return shipping label. After we receive your return, we will credit your account. We often produce in small, limited runs, but we’ll be happy to place an item for exchange on hold for you while we await your original merchandise. Upon receipt of a confirmation email, please send the original merchandise to the below address. Please include a note specifying the item/size for which you’d like to exchange. All exchanges must be made within 30 days of the original ship date. Original postage and return postage charges are not refundable. All sale items are final sale.

Our return address:
Velorosa 
Attention: Returns
543 57th Street
Des Moines, IA 50312

Velorosa will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received, we will credit the card used to make the original purchase. We will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company. Most refunds post within 48 hours.